Shipping & Returns

Shipping

The majority of our jewellery is made to order and carry various processing times which can be seen on the individual item’s description. Longer lead times include the process of being sent away for Hallmarking.

Any items that are listed as in stock are ready to ship and will be posted within 1-2 business days. Orders are not dispatched on weekends or bank holidays. Postage rates are determined by weight and destination at point of purchase. We ship worldwide with full tracking.

Once your item has been dispatched you will receive an email containing the tracking number for your order.

Free Shipping

We offer free postage within the UK on all orders over £150 which includes tracking and insurance.

International Shipping

We ship internationally with full tracking and costs are calculated at checkout. MooKi Jewellery is not responsible for customs fees or taxes incurred from importing goods – these are payable by recipient upon delivery should they occur. We ship our Jewellery fully insured and listed at full retail value on the customs label. Please be sure the address given is correct at checkout. If a package is denied entry by customs or sent to the wrong address and returned to us, we will refund the cost of the item, but shipping charges are not refundable.

Returns

Online returns are eligible for exchange, store credit or refund within 14 days of order delivery. This is separate from our retail store return policy, where returns are only eligible for exchange or store credit.

The goods must be in their original packaging, free from any signs of wear, damage, or any condition that would prevent them from being sold as new.

Special orders, custom jewellery, personalised pieces and earrings of any kind are not eligible for return under any circumstance.

Customers are responsible for return shipping costs. MooKi Jewellery is not liable for reimbursement or compensation of return packages that are lost in transit without proof of delivery.